State Farm® Insurance Agent Tunisia Hopkins

"I’ve been with State Farm for over 20 years and not once have I encountered such a horrible agent as I have with Tunisia Hopkins. If I could give this office a negative star I would. I tried to call her office to cancel my renters policy since we had moved out of the state. No answer from her or a return call so I had my new Texas agent call. Again no answer or return call. Our policy sat in her office for like a year because SHE was the only one that could cxl our policy. We then moved to Idaho and our agent here tried for us to get our policy canceled. He called and left SEVERAL messages to have her call him back. And AGAIN the same problem that the Texas office had, so did the Idaho office. Tunisha office would flat out not respond to any of their messages or calls. So I finally went to State Farm’s high ups and explained that this office refuses to answer any of mine, my husband and agents calls. The higher up lady also said she could see all the text messages, emails and notes that the other agents had left so she knew exactly why I was upset. The higher up lady apologized several times and said this is NOT how State Farm runs things and she made it right. She not only cancelled my policy right away but she backdated my policy from the last year in a half (yes that’s how long we all tried to get ahold of Ms. Hopkins ) and refunded us ALL our money back that her office took from us."

"While I am not a direct State Farm customer I had to work with James and this agency specifically to assist my sister with her auto claim because corporate State Farm was incredibly inconsistent. He was professional, prompt, and helpful. In an age where we do everything online and oftentimes loathe dealing with people directly for fear of poor customer service James was a breathe of fresh air. He willingly stepped in to help resolve and issue that his agency did not create and he was nice while doing so. I was so impressed by his willingness to be of assistance that I will reach out for a quote when my auto policy is due for renewal. If you’re shopping around look no further than this agency. Highly recommend!"

"Right now my bill has went up and that I'm for I'm 64 yr's of age and has a fix income where and unemployed and can't pay what's been ask for now , I'm already with AARP, AO I DO APPRECIATE IF YOU ALL KNOCK MY ACCOUNT BACK DOWN WHERE I CAN AFFORD TO KEEP FULL COVERAGE,"

"I had a question/observation about the money saving program called Drive Safe & Save. There wasn't a problem that needed action... I was just letting my local office know about a slight change in the mobile app's behavior. The local office was busy, so the corporate's backup system answered, and that service representative took down notes for me. With other insurance companies, this kind of call from me usually vanished at the corporate level. But... State Farm corporate and local agent Tunisia communicate very well with each other. I was very impressed when Tunisia's office followed up and called me back just a few minutes later."

"Very professional staff CEO awesome person very professionalfor what she does kind friendly courteous customer service response time and getting back with you awesome overall experience would not do it with anyone else team Hopkins all the way highly recommend it for their products reasonable pricing ."